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Support Tickets

# Creation Date Name Email Issue Status View
1 12-03-2020 12:51 04 Suzanne Burton suzyburton@bigpond.com Music won't convert to MP3 Open
2 14-03-2020 12:51 00 Rebecca Monger rebeccamonger79@gmail.com music isn't uploading Open
3 16-03-2020 10:06 14 Courtney Albertini courtney@apexdental.com.au Music is not uploading Open
4 18-03-2020 08:09 56 Muhammad Aslam ch.sani0302@gmail.com Payment Is Not Submitting Open
5 30-04-2020 04:55 03 Robert bale office@eventshd.com.au Testing the ticket Open
6 04-05-2020 10:08 12 TEST NAME Tester. aaa@gmail.com Test to see Open
7 18-06-2020 02:20 23 robert bale rpbproductionsstream@gmail.com June test Open
8 24-06-2020 11:30 06 TEST NAME Test 3 digitaldownloadsbyeventshd@gmail.com June test 2 Open
9 28-06-2020 09:25 39 Muhammad Baber Zaman Zaman k4baber@hotmail.com Testing Email system of the Ticket Resolved
10 13-07-2020 02:34 34 neisha lethborg neishacoombes@yahoo.com.au Unable to login or reset password for my-login to view video critiques Resolved
11 16-07-2020 03:38 14 Emma Oquist benoquist@gmail.com Payment submitted but not acknowldgement on your site and email from you. Open
12 16-07-2020 08:00 52 Lisa Clark Centre info@lisaclarkdancecentre.com.au Trying to remove entry Open
13 21-07-2020 10:42 36 Murray Yeomans lekker1@bigpond.com where are you Open
14 23-07-2020 01:28 08 Anthea McAlpine anthea.sideris@gmail.com cannot upload Open
15 27-07-2020 07:11 13 Josie Gabites josie@gabites.com.au Music is uploaded but wont transfer across to competition Open
16 28-07-2020 04:36 03 Christine Coyle cfcoyle71@hotmail.com Music not deleting when trying to delete then resubmit Open
17 29-07-2020 07:50 44 Casey Heathcote gemini_chic_17@hotmail.com Music isn't uploading and wont let me add second child Open
18 04-08-2020 08:21 03 Barbara Wright wright tkwright31@yahoo.com.au song upload Open
19 27-08-2020 09:21 32 Tennille Flanagan tennille.flanagan@bigpond.com Music Upload for Time to Shine Open
20 27-08-2020 10:33 50 Lynda Boland bolandlj@hotmail.com music not showing after being uploaded Open
21 29-08-2020 12:16 21 Lisa Woodford woodford lorgren@bigpond.com music is not uploading Open
22 29-08-2020 07:13 26 KIM SMITHy robert@rpbproductions.com test ticket Open
23 01-09-2020 06:47 21 Chelsey McPhee lam07@bigpond.com upgrade with details & refund Resolved
24 02-09-2020 09:31 36 Patricia Van Den Nieuwenhuijzen patmarjo@optusnet.com.au music is uploaded but cannot listen to it Resolved
25 03-09-2020 12:07 01 Emma Murrill lamourdanceacademy@outlook.com cannot check music Resolved
26 05-09-2020 10:43 06 Karen O'Dea karen@agplushealth.com For the Modern Championships, 2 solo's are required. I have been able to upload the music for one, but not the other. I have also upgraded to Silver, but Bronze is still showing on my account. Open
27 07-09-2020 11:58 59 Debbie Cooper garydeb@tpg.com.au Song Limited Reached Resolved
28 08-09-2020 10:51 05 Allana Hartley aracademiededanse@gmail.com Attach Music Not Working Resolved
29 08-09-2020 05:18 29 sarah palic spalic@spaaccounting.com.au Purchased and paid for storage plan but still saying I haven't purchased a plan Resolved
30 10-09-2020 04:24 27 Tayla Iles diamonddance@outlook.com.au Student not working Open
31 10-09-2020 07:26 37 Kerry Dalzotto Dalzotto kerrydal@tpg.com.au Music not uploading Open
32 10-09-2020 07:49 36 Alexandra CURTIN acacicjc@icloud.com PERFORMER NAME SPELT WRONG Open
33 10-09-2020 07:49 39 Alexandra CURTIN acacicjc@icloud.com PERFORMER NAME SPELT WRONG Open
34 10-09-2020 10:04 14 Alisa Brault alisabrault@hotmail.com One item/dance missing Open
35 10-09-2020 11:09 59 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
36 10-09-2020 11:10 02 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
37 10-09-2020 11:10 05 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
38 10-09-2020 11:10 07 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
39 10-09-2020 11:10 09 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
40 10-09-2020 11:10 12 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
41 10-09-2020 11:10 14 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
42 10-09-2020 11:10 17 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
43 10-09-2020 11:10 19 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
44 10-09-2020 11:10 21 Tracey Walsh ctmwalsh@bigpond.com On the main dashboard it is only showing 2 of the songs that I uploaded. Open
45 13-09-2020 02:31 45 Cindy Hayes cindy@revolutionelectrical.com music upload check Open
46 13-09-2020 08:07 04 Sharon McDrury sharonmcdrury@gmail.com Music not transferring to Starbound event Open
47 13-09-2020 09:01 12 Simone (on behalf of Kim Harvey) Dawson admin@kimharveydance.com.au Music is not uploading Open
48 14-09-2020 11:00 46 Keli Vine kelirisingstardance@gmail.com One song didnt work and i tried to delete it Open
49 15-09-2020 09:14 53 Tristan Fox ipfox@tpg.com.au Music is not uploading Resolved
50 16-09-2020 08:38 01 Sonia Wells sonia.a.wells@gmail.com Song support Open
51 16-09-2020 10:01 28 Danica Rosser danicarosser@hotmail.com replacing music Open
52 17-09-2020 01:27 30 Emma Burgess admin@jayzdance.com.au Delete Music Open
53 17-09-2020 07:36 48 Sarah Miller 13sarahlou@gmail.com Music not uploading today. Payment upgrade not working last night. Missing 2 songs and I would like to replace two to upload Open
54 18-09-2020 05:13 35 Gabrielle Mewing gabrielleslattery@hotmail.com Replacing a song that was incorrectly added Open
55 18-09-2020 07:43 16 Gabrielle Mewing gabrielleslattery@hotmail.com Replacing a song that was incorrectly added Open
56 19-09-2020 03:32 32 Sherna Walters sherna.walters@gmail.com aaaaghghghgh Open
57 19-09-2020 04:19 29 Coomi Walters sherna.walters@gmail.com following on from my previous ticket Open
58 19-09-2020 04:39 19 Jo De Landre jdelandre@hotmail.com Section not appearing so I can load music Open
59 19-09-2020 08:01 29 Shoshanna Honey-Erlandson shoshandrich@yahoo.com.au Uploaded mp3 file wont attach to competitions Open
60 20-09-2020 08:03 26 Zoe Horlin-Smith zoehs@live.com.au MUSIC UPLOAD QUESTION Open
61 20-09-2020 10:52 44 Alyssa Jones kenalyssa21@gmail.com KPA Dance Studio/Sarah Jones U12 Jazz Solo Open
62 20-09-2020 05:19 11 Kathleen Lamont kathleen_lamont@hotmail.com Unable to transfer music to comp Open
63 20-09-2020 09:00 36 Penny Capple PENNYMARIE86@GMAIL.com Song not showing in program dropdown list Open
64 20-09-2020 09:48 35 Olivia Schumacher mrsschues@gmail.com unable to link music Open
65 21-09-2020 10:34 22 Kathy Ashcroft ik_bayside@bigpond.com Can't access music files in the performer section. Open
66 22-09-2020 04:51 40 Liz Schumacher mrsschues@gmail.com Uploading music Open
67 22-09-2020 11:18 27 Bonnie Prosser bonnie@roselegal.com.au URGENT - i NEED TO CHANGE MY DAUGHTERS JAZZ SOLO MUSIC FOR TOMORROW AS IT IS THE INCORRECT SONG Open
68 22-09-2020 08:23 56 Belinda Curry belindacurry@hotmail.com Trouble checking music Open
69 22-09-2020 08:48 59 Sarah Miller 13sarahlou@gmail.com can't access critiques Open
70 23-09-2020 06:23 19 Cindy Hayes cindy@revolutionelectrical.com Critics Open
71 23-09-2020 09:04 26 Keralee McMahon keralee22@gmail.com How to find critiques (I have watched the video) Open
72 23-09-2020 01:09 09 Renee Rodrigues Rodrigues renee_rod@hotmail.com Payment submitted not showing on dashboard Open
73 24-09-2020 12:12 37 Cindy Hayes cindy@revolutionelectrical.com missing videos Open
74 25-09-2020 09:04 48 Juliet Portas jsportas@hotmail.com viewing critiques of dances Open
75 25-09-2020 01:13 57 Belinda Curry belindacurry@hotmail.com Wrong Videos Open
76 25-09-2020 06:05 17 Chris A caibhome@optusnet.com.au can only access one of two recorded critiques Open
77 28-09-2020 04:38 22 Philippa Bess pbess@outlook.com.au Problem with my login files Noosa eisteddfod Open
78 29-09-2020 12:19 29 Kylie Pitt kylie@coastallandscape.com.au Noosa Critiques Open
79 29-09-2020 12:19 35 Kylie Pitt kylie@coastallandscape.com.au Noosa Critiques Open
80 29-09-2020 03:50 25 Jacqui Hales jacqui.hales@optimax.com.au Cut off period has passed however I was told it would be unlocked for today - dance explosion wollongong Open
81 01-10-2020 03:37 17 Bella Da Costa DaCosta igwadc@gmail.com No critiques in Dropbox folder.it has been more than 24 hours. When are they likely to upload? Open
82 01-10-2020 09:56 02 Bella Da Costa DaCosta igwadc@gmail.com No critiques in Dropbox folder.it has been more than 24 hours. When are they likely to upload? Open
83 01-10-2020 10:01 15 Bella Da Costa Dacosta igwadc@gmail.com Critique file not viewable Open
84 01-10-2020 10:01 18 Bella Da Costa Dacosta igwadc@gmail.com Critique file not viewable Open
85 01-10-2020 10:01 20 Bella Da Costa Dacosta igwadc@gmail.com Critique file not viewable Open
86 03-10-2020 09:52 15 Julie Conlon julieconlon@y7mail.com I can't get the music to attach to the competition. Have followed the tutorial but when I go into attach music my daughters sections are all highlighted in grey and can't be chosen individually. Open
87 03-10-2020 09:52 33 Julie Conlon julieconlon@y7mail.com I can't get the music to attach to the competition. Have followed the tutorial but when I go into attach music my daughters sections are all highlighted in grey and can't be chosen individually. Open
88 04-10-2020 04:47 43 Tabitha Nagle gtnagle@optusnet.com.au Music file not playing correctly Open
89 05-10-2020 08:55 46 Danielle Williams dani@daniellesstudio.com.au Filming incomplete and not uploaded properly. Open
90 05-10-2020 09:57 06 Danielle Williams dani@daniellesstudio.com.au Another missing video Open
91 05-10-2020 09:57 23 Danielle Williams dani@daniellesstudio.com.au Another missing video Open
92 06-10-2020 09:52 18 Meagan Shand sjshand@skymesh.com.au Need to change a song Open
93 09-10-2020 09:03 04 Laura Churchill laura.churchill@hotmail.com Competitor not on list Open
94 10-10-2020 03:08 37 Hannah Schneider schneiderhannah@hotmail.com My-Login Support Open
95 10-10-2020 04:21 17 Amy Hepi amy030680@hotmail.com Audio critiques not there Open
96 11-10-2020 08:06 27 Joanne Wilkinson wilkinson.joanne@gmail.com Critique is not there - folder is empty Open
97 12-10-2020 11:31 20 Ashley Corrans dcorrans@yahoo.com Unable to select section/division when loading music Open
98 13-10-2020 08:55 42 Vanessa Delaney vanessadelaney@gmail.com Stored music is not transferring Resolved
99 13-10-2020 07:05 27 Virginia Skrtic cheeky0102@yahoo.com.au Trying to transfer a song from one competition to another. Open
100 14-10-2020 09:18 25 laure sutherland getloz@hotmail.com Cant view purchased videos - they are 0 bytes on size Open
101 19-10-2020 09:41 55 J’Ami Lane jami_skye@yahoo.com.au Music not uploading to region Open
102 20-10-2020 02:49 26 Kerry Ledwith kerrym2407@hotmail.com Unable to choose correct competition for state - Queensland not showing time to shine Open
103 22-10-2020 10:20 26 Gabrielle Walker Walker gabrielle04@msn.com Time to shine not listed in qld region selection Open